Frequently Asked Questions

SilkenGlow Crystal Glass Hair Remover

Purchase, Shipping, and Returns

Where can I purchase SilkenGlow's Crystal Glass Hair Remover?

Currently, it is exclusively available in the UK & Switzerland.

Click here to visit our product page!

What is the estimated delivery time for orders?

We offer FREE standard shipping on all orders! Order processing takes 24-48h before shipment. Once your item/s is dispatched, the estimated delivery time is:

Standard FREE shipping: 2-3 business days

Expedited Shipping (£2.99): 1 business day

Can I track my order once it's shipped?

Yes, of course!

Once your order has shipped, you will receive an email with tracking information.

What is the return policy?

From the date of purchase, you have 30 days to return the product to be eligible for a refund.

For more information, please refer to our Refund Policy

How do I cancel or modify my order?

Please contact us as soon as possible! You can do so by visiting our Contact Us page.

We will let you know if a modification or cancellation is possible, if not, you will have to go through our return/refund process (visit our Refund Policy).

Is there customer support available for questions not listed in the FAQ?

Of course! Please don't hesitate to get in touch with us with any questions you may have. You can do so by visiting our Contact Us page.

Can I purchase it as a gift for someone else?

Of course! It will make the perfect gift!

It comes in beautiful packaging containing: the Crystal Glass Hair Remover; a velvet sleeve to protect it & handy to store or travel with; and an instruction card for safe use.

SilkenGlow Crystal Glass Hair Remover

Product Usage & Functionality

How does the SilkenGlow Crystal Glass Hair Remover work?

The Crystal Glass Hair Remover uses advanced Nano-Crystalline Glass technology to gently clump and break hair from the skin's surface when rubbed gently. This process also exfoliates the skin, leaving it smooth and radiant.

Can I use it on wet skin or in the shower?

No. It is designed to be used on dry skin only (can use on slightly damp skin — necessary to try on a small area to see what feels best). It is not suitable for use on wet skin or in the shower.

Is it suitable for sensitive skin?

Yes. However, while it is designed to be gentle, we recommend that you test it on a small patch of skin first. It's not advised for use on highly sensitive areas.

Does it help reduce hair growth over time?

Yes, regular use can help slow down hair growth, make the hair grow back slightly thinner every time!

How do I clean it after use?

It is easy to clean — simply rinse it with water (use a bit of soap if necessary), then let it dry before storing.

Is it travel-friendly?

Yes, it is compact and lightweight, making it an ideal travel companion. It's easy to pack and doesn't take up much space. It comes with a soft velvet sleeve for travel!

Can it be used by anyone?

Yes, it is designed for ease of use by anyone. However, it's recommended to read the instructions carefully before the first use, especially for those with specific skin concerns. Please follow intructions in box & read our How To Use article.

How long does each hair removal session typically last?

The duration of each hair removal session varies based on the size and type of the area being treated.

Can it be used on all body parts?

It is versatile and can be used on most body parts, including legs, arms, back, stomach and chest. However, it should be avoided on highly sensitive areas and the face due to its exfoliating nature.

What makes it different from traditional razors or epilators?

Unlike traditional razors and epilators, it utilizes Nano-Crystalline Glass technology for hair removal. This allows for a smoother, more gentle process, reducing the risk of nicks, cuts, and skin irritation, while also providing exfoliation.

Are there any special care or storage instructions?

To maintain its effectiveness, it should be kept clean and dry. After each use, rinse it with water (use soap if necessary), then let it dry before storage. Avoid dropping it or exposing it to extreme temperatures.

Can I use it if I have skin conditions like eczema or psoriasis?

If you have skin conditions such as eczema or psoriasis, it is advisable to consult with a dermatologist before using it. While it's designed to be gentle, individual skin conditions may require special consideration.

Can it be used by both men and women?

Yes, it is suitable for both men and women. Its design is effective for hair removal on various skin types and across different body parts.

How durable is it? How long can I expect it to last?

The durability depends on the frequency of use and care taken during handling. With proper care and maintenance, it can last for up to 3 years, making it a durable option for hair removal.

Are there any replacement parts or batteries needed?

No, it does not require any replacement parts or batteries. It is designed to be a sustainable and long-lasting hair removal solution. Its Nano-Crystalline Glass technology ensures durability without the need for ongoing maintenance or replacements, making it both eco-friendly and cost-effective. Simply take care of it as per the cleaning and storage instructions to ensure its longevity.